Frequently Asked Questions

Common Questions

The FQA is your go-to source for helpful information and answers to any questions you may have about Pools and Spas. Our team has worked hard to provide comprehensive and easy-to-understand explanations for topics related to purchases, water care, products, financing options, and more. Our FAQs are constantly updated with the most up-to-date information available so you can always find the answer you’re looking for.

I am considering buying a spa and don't understand the difference between wiring it to be 110v or 230v. How do I decide?

The first thing is to determine what spa sizes you are considering. Some spas do not offer the option of 110v service. It also depends on how you plan to use the spa. Basically, having a spa hooked up for 230v service means that the jets and the heater can operate at the same time.

With a 110v unit, the heater will not come back on until you turn off the jets. If your new spa is going to be “party central” with several people in and out of the spa over a few hours, you might be happier with a 230v hookup. If your spa is going to be a quiet refuge for one or two people who enjoy a hot water soak with no jets, then a 110v unit might be best. Also, you need to consider whether you are installing your spa indoors or outdoors and whether you plan to use it year-round. Since many different factors go into this decision, give your dealer or Consumer Service team a call before you buy. We’ll be glad to provide the information you need to make the best decision for your spa enjoyment.

I want a spa. Why do I have to buy it from the closest authorized dealer?

Authorized dealers are required by contract to deliver and provide warranted service for all new spa sales from their store. This ensures that the spa will not be damaged in transport between the dealership and your home. This also means the dealer will have the technical staff to service your spa if/when needed. If you were to buy a spa farther from the delivery destination, the selling dealer may charge you a trip fee for their technician to travel to your home. What you saved in the initial purchase price may not compare to what you might have to pay the dealer for their travel. Dealer travel charges, is issued, are not covered by your spa’s warranty.

We want to buy a spa for the whole family to use. Is it okay for our toddler to be in hot water?

This question is best asked of your child’s pediatrician or other medical professional. Small children are sometimes less tolerate of exposure to hot water, so ask your doctor before allowing young children to use a spa.

We want to buy a spa but our local city code enforcer says we need to build a barrier gate, fence or other structure. Is this true?

Spas carry several different certifications that ensure the spa is safe to use. Some code enforcement personnel mistakenly believe that public pools and private residential spas require the same code compliance and barrier requirements. If you have questions about barrier requirements in your community or region, contact your authorized dealer to obtain the information you need. You may also call the Customer Service team to get help you find this information.

What factors should I consider when buying a hot tub?

Consider factors such as size, seating capacity, location, budget, energy efficiency, features (e.g., jets, lighting, sound systems), and warranty.

What are the different types of hot tubs available in the market?

The market offers various types of hot tubs, including portable, inflatable, acrylic shell, and wooden hot tubs. Each type has its advantages and considerations.

What size of hot tub should I choose for my needs?

Choose a hot tub size based on the number of users and the available space. Smaller models typically seat 2-4 people, while larger ones can accommodate 6 or more.

What are the energy-efficient options for hot tubs?

Look for hot tubs with good insulation, high-quality covers, and energy-efficient pumps and heaters. Energy-efficient models may carry ENERGY STAR certification.

Do hot tubs come with warranties? What do they typically cover?

Yes, most hot tubs come with warranties that cover defects in materials and workmanship. The warranty duration and coverage may vary, so review the details before purchasing. Always ask how long they have been selling and servicing Hot Tubs and if they have an in-house service department.

What are the financing options available for purchasing a hot tub?

Financing options can include manufacturer financing, third-party lenders, or personal loans from banks or credit unions.

Is it better to finance a hot tub through the manufacturer or a third-party lender?

It depends on the interest rates, terms, and promotions offered. Compare the options to find the one with the most favorable terms for your situation.

What credit score is required to qualify for hot tub financing?

Credit score requirements can vary, but a good credit score (typically above 650) may increase your chances of getting favorable financing terms.

Are there any special promotions or incentives for financing a hot tub?

Manufacturers or dealers may offer limited-time promotions with reduced interest rates or other incentives for financing.

What are the typical interest rates for hot tub financing?

Interest rates for hot tub financing can range from 0% promotional rates (with good credit) to standard rates, which may be around 5% to 15% or more.

I want to use a bromine floater in my spa; why do you specifically recommend against the use of a floater?

Floaters dispense chemicals into the spa water 24/7, whether they’re needed or not. When the spa is closed and the jets off, the floater will stay in one location in the spa, spilling chemicals onto the horizontal surfaces immediately below it. Because the tablet does not dissolve evenly, those bits will etch and pit the plastic shell surface, leaving a rough surface that will not be comfortable to sit on and can damage swimsuits. These rough patches cannot be sanded or removed from the shell. View water care products

How often should I clean my hot tub?

Clean your hot tub’s interior and filters regularly, depending on usage, typically every 1-2 weeks.

What are the best practices for cleaning the hot tub's interior?

Use a mild, non-abrasive cleaner and a soft cloth or sponge to clean the interior. Avoid harsh chemicals that can damage the surface.

How do I clean the hot tub's filters, and how frequently should this be done?

Rinse the filters with a hose regularly (every 1-2 weeks) to remove debris. Deep clean with a filter cleaner every 4 months and replace them every 1-2 years.

What cleaning products should I use for my hot tub?

Use hot tub-specific cleaning products approved by the manufacturer to maintain water quality and protect the hot tub components.

My spa is 20 years old. Can I still get parts for it?

Yes. We can order parts directly from Watkins, the manufacturer of Spas. If they do not carry the original component, a replacement component of equal or better quality will be provided. We can also provide a replacement cover for your spa that fits the corners and cover locks.

Can I buy a spa or parts directly from?

Only authorized dealers may sell spas directly to consumers. However, provides warranty coverage for your spa purchase and offers the strongest warranty in the industry. We also offer a warranty on parts purchased and installed by authorized dealers.

What regular maintenance tasks should I perform to keep my hot tub in good condition?

Regular maintenance includes checking water chemistry, cleaning the filters, refilling or replacing the water, and inspecting the hot tub’s components.

How often should I test and balance the water chemistry in my hot tub?

Test the water chemistry 1-2 times a week and balance it as needed to maintain proper pH, alkalinity, and sanitizer levels.

What steps should I take to winterize my hot tub for cold weather?

We do not recommend winterizing a spa. If you do always have a professional complete the winterization process.

How do I troubleshoot common issues with hot tub components, like jets or heaters?

Refer to the hot tub’s owner’s manual for troubleshooting tips. If you’re unsure, contact a professional hot tub service technician for assistance.

Are there any online resources or mobile apps that can help with hot tub maintenance tracking?

Yes, some apps and websites offer maintenance reminders and tracking tools to help you stay on top of your hot tub’s care schedule.

The lights on my spa are blinking. What should I do?

Consult the troubleshooting guide in the back of your spa owner’s manual. In it you will find step-by-step instructions that help owners check for common issues. This troubleshooting process does not require any technical ability to perform.

I can't find the information I want in the owner's manual. Where else can I look?

We should be available to assist – please give us a call!

Where can I get a replacement owner's manual for my spa?

You can either download the owner’s manual for your spa or contact our Customer Service team and we can mail you a hardcopy at no charge.

I want to use aromatherapy oils in my spa. Will using these oils void my warranty?

Does not recommend using any type of oils or bath salts in your spa because they tend to gum up the filters and damage the electrical components in the spa. Using these products does not void the spa’s warranty, but any service needed to repair the spa because of damage caused by the use of non-approved chemicals is not covered by the warranty. Those can be expensive repairs, so we recommend checking with us before you use any new chemical or oil in your spa.

I bought a used spa. Do I need to use the authorized dealer for service?

Developing a working relationship with your locally authorized dealer is a great way for you to protect your investment in a used spa. Your authorized dealer will have the factory-recommended components and water care chemicals that will extend the life of your spa. They also have the latest information from the factory regarding any component upgrades needed for older spas.

What should I look for in a reliable hot tub service provider?

Seek experienced technicians with proper certifications, good customer reviews, and a comprehensive range of services.

Do I need professional installation for my hot tub, or can I do it myself?

While some people may attempt self-installation, it’s recommended to have professionals install hot tubs to ensure safety and proper setup.

What maintenance and repair services do hot tub service companies typically offer?

Hot tub service companies may offer water chemistry testing, equipment repairs, leak detection, filter replacement, and general maintenance services.

How often should I schedule professional inspections for my hot tub?

Consider scheduling an annual inspection to identify potential issues early and ensure your hot tub stays in good working condition.

Is there any specific training or certification that hot tub service technicians should have?

Look for technicians certified by organizations like the Association of Pool & Spa Professionals (APSP) or the National Swimming Pool Foundation (NSPF) as it indicates they have received proper training in hot tub servicing.

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