As a Hot Tub Maintenance Technician at Baker Pool & Spa, your primary role will be to ensure our customers’ hot tubs are operating efficiently and safely. You will perform routine maintenance checks, identify potential issues, and carry out necessary repairs or replacements. Your commitment to quality workmanship and exceptional customer service will contribute to our reputation for excellence.
- High school diploma or equivalent; vocational or technical training in a related field is a plus.
- Previous experience in hot tub maintenance or a similar role.
- Knowledge of hot tub systems and maintenance requirements.
- Ability to troubleshoot and resolve mechanical and electrical issues.
- Excellent customer service skills and ability to explain technical information clearly.
- Physical stamina to handle heavy equipment and work in various weather conditions.
- Valid driver’s license and reliable transportation.
- Flexibility to work outside standard business hours when necessary.
- Conduct regular maintenance checks on hot tubs, identifying and rectifying any issues.
- Perform necessary repairs or replacements of faulty components.
- Clean and sanitize hot tubs according to established protocols.
- Provide customers with advice on proper hot tub care and preventative maintenance practices.
- Maintain accurate records of all maintenance work done, including parts used and time spent on each job.
- Ensure all work complies with safety regulations and standards.
- Respond promptly to emergency service calls.
- Liaise with the customer service team to schedule appointments and provide updates on maintenance work.
- Stay updated with the latest hot tub models, features, and maintenance techniques.